Media Assets

Podcasts

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Media Mentions

Articles

Topics we cover

How is insurance fraud changing?

Fraud threats are changing as criminals make greater use of data, digital channels, automation and AI. WHITELK looks at what this means for insurers, fraud teams, customers and controls.

How should insurers use AI in counter-fraud?

AI can support fraud detection and decision-making, but it needs clear governance, explainability, human judgement and a good understanding of operational risk.

Why does customer experience matter in fraud prevention?

Effective fraud control should challenge suspicious activity without creating unnecessary friction for genuine customers. The best approaches consider both fraud outcomes and customer impact.

What does good fraud governance look like?

Good fraud governance gives leaders a clear view of fraud risk, control effectiveness, ownership, escalation and whether the organisation could evidence its response under pressure.

Stay informed

Follow WHITELK on LinkedIn for the latest insights, articles, podcasts and event updates.