Media Assets
Podcasts
Diary of a Claims Handler With David Scott, HF
Join David, Matt, and Clare Lunn in this engaging podcast as they delve into the fascinating world of counter fraud careers within the insurance sector....
Finding and Fighting Insurance Fraud Assistance Stories and Tom Bool
Join Tom, Matt and other sector fraud subject matter experts as we debate the current threats and response in insurance fraud.AppleCast
Executive Perspectives: AI and Evolving Technologies in Fraud Detection, with Shift Technology
Join Tom, Matt, and a panel of leading experts in the field of fraud as we engage in a lively debate about the pressing threats currently facing the insurance...
Media Mentions
Why Human Judgement Must Lead in an AI World
In January’s Modern Insurance Magazine, Matt Gilham, Director, Whitelk considered how we need to retain ‘human-in-the-lead’ in our use of AI in tackling...
From Insurance Fraud to Corporate Liability, Cognitas Global and Lawrie Day
Matt Gilham shares his journey from fraud investigation to running his own consultancy, alongside in-depth discussion on the Economic Crime and Corporate...
Driving Collaboration to Tackle Insurance Fraud
Collaboration through reciprocal sharing of data and intelligence is crucial to tackling insurance fraud. In November’s Modern Insurance Magazine, Whitelk...
Growing Appeal of Insurance Fraud Careers
September 2025’s edition of Modern Insurance Magazine explored all things around careers and equal opportunities in the UK insurance sector. In the magazine,...
Talking Insurance Podcast, Gerrard White and Steve White
Insurance fraud is evolving fast, from ghost broking and digital account takeovers to GenAI-forged documents. How can insurers stay ahead while protecting...
The Path to Insurance Counter Fraud
In Modern Insurance Magazine #73, Matt Gilham talks about his career pathway in counter fraud and why it continues to offer a rich opportunity for new talent....
Articles
Why Human Judgement Must Lead in an AI World
In January’s Modern Insurance Magazine, Matt Gilham, Director, Whitelk considered how we need to retain ‘human-in-the-lead’ in our use of AI in tackling...
From Insurance Fraud to Corporate Liability, Cognitas Global and Lawrie Day
Matt Gilham shares his journey from fraud investigation to running his own consultancy, alongside in-depth discussion on the Economic Crime and Corporate...
Driving Collaboration to Tackle Insurance Fraud
Collaboration through reciprocal sharing of data and intelligence is crucial to tackling insurance fraud. In November’s Modern Insurance Magazine, Whitelk...
Growing Appeal of Insurance Fraud Careers
September 2025’s edition of Modern Insurance Magazine explored all things around careers and equal opportunities in the UK insurance sector. In the magazine,...
Talking Insurance Podcast, Gerrard White and Steve White
Insurance fraud is evolving fast, from ghost broking and digital account takeovers to GenAI-forged documents. How can insurers stay ahead while protecting...
The Path to Insurance Counter Fraud
In Modern Insurance Magazine #73, Matt Gilham talks about his career pathway in counter fraud and why it continues to offer a rich opportunity for new talent....
Topics we cover
How is insurance fraud changing?
Fraud threats are changing as criminals make greater use of data, digital channels, automation and AI. WHITELK looks at what this means for insurers, fraud teams, customers and controls.
How should insurers use AI in counter-fraud?
AI can support fraud detection and decision-making, but it needs clear governance, explainability, human judgement and a good understanding of operational risk.
Why does customer experience matter in fraud prevention?
Effective fraud control should challenge suspicious activity without creating unnecessary friction for genuine customers. The best approaches consider both fraud outcomes and customer impact.
What does good fraud governance look like?
Good fraud governance gives leaders a clear view of fraud risk, control effectiveness, ownership, escalation and whether the organisation could evidence its response under pressure.
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