WHITELK for insurance fraud
The team at WHITELK are proven experts in cutting financial loss and exposure arising from insurance fraud. Our difference is that we understand how to protect low friction and streamlined customer experiences to support your critical goals.
We can support you as you challenge your strategy across the entire insurance lifecycle. This starts with defining top level goals and risk appetite before then refining key results, performance and risk measures.
By helping you identify and adopt new technologies and data sources, improve internal leadership and team dynamics, we can help create an important overall boost to your frontline counter-fraud operations. How? By improving fraud performance, enhancing savings, reducing losses, and driving return on investment and improvements in key-business ratios.
We can also support those who support insurers—particularly thriving insurtech companies—to understand their own exposure to fraud and gaps in capabilities. This in turn helps them to establish credibility as they contribute to the control of insurance fraud.
WHITELK in digital transformation
Digital transformation creates huge opportunities to beat fraud – but it can also cause companies substantial risks. Without appropriate counter-fraud controls hardwired into process, the desired positive effects of automation, ever-faster decision-making and straight-through-processing can compound to create control gaps and vulnerabilities. These leave an open the door for exploitation by dishonest customers, external fraudsters or corrupt insiders. In the worst cases, experience digital fraudsters can wreak havoc by exploiting weaknesses before problems are patched.
However, digital transformation can also provide the best opportunity to elevate counter fraud performance through fast, data-led decisioning and invisible security as part of your customer journey interventions. We can help you towards leaner, more effective people-centred operations.
WHITELK for corporate fraud
A particular area of our expertise honed—in huge businesses—involves helping you raise your resilience to corporate fraud. We will assess and improve your corporate fraud controls and enhance policy and procedures. We tailor proactive detection to your organisation and support its implementation.
Our immersive, digital, major-event fraud training will test your fraud response and continuity plans with interactive scenarios. This can be delivered simultaneously across different locations and languages providing a true test of a consistent global response to major incidents.
WHITELK client solutions
ELEVATE
Partnering to release unrealised potential in fraud performance, driving profit through loss reduction and customer experience.
ASSURE
Collaborating with second or third line of defence teams in enhancing review or audit of fraud functions, risks and controls and delivering value through knowledgeable assurance.
BRIDGE
Providing interim leadership, bridging avoidable gaps in critical leadership.
RESPOND
Delivering digital immersive fraud wargames training, to stress-test client response and continuity plans to major fraud incidents.