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Media Mentions
Update from Insurance Innovators Summit 2025
We’re still seeing ongoing assessment of AI opportunities and threats. Yesterday, 5th November was a day rammed full of Whitelk learning from insurance sector...
Threat of AI in Insurance Fraud
Join Whitelk in the company of Insurance POST, Verisk and fraud leaders from Zurich, Allianz and RSA in a webinar as we debated the opportunities and...
Evolving From Trends With Verisk at VIC 2024
In a thought-provoking interview featured in Insurance POST, Matt Gilham collaborates with leading experts from Verisk to delve into the revolutionary effects...
AI in Fraud Detection with Insurance Knowledge Hub
In the course Understanding and Combatting Insurance Fraud by Insurance Knowledge Hub, you’ll find Matt Gilham talking alongside UK insurance sector counter...
Diary of a Claims Handler With David Scott, HF
Join David, Matt, and Clare Lunn in this engaging podcast as they delve into the fascinating world of counter fraud careers within the insurance sector....
Finding and Fighting Insurance Fraud Assistance Stories and Tom Bool
Join Tom, Matt and other sector fraud subject matter experts as we debate the current threats and response in insurance fraud.AppleCast
Articles
Update from Insurance Innovators Summit 2025
We’re still seeing ongoing assessment of AI opportunities and threats. Yesterday, 5th November was a day rammed full of Whitelk learning from insurance sector...
Threat of AI in Insurance Fraud
Join Whitelk in the company of Insurance POST, Verisk and fraud leaders from Zurich, Allianz and RSA in a webinar as we debated the opportunities and...
Evolving From Trends With Verisk at VIC 2024
In a thought-provoking interview featured in Insurance POST, Matt Gilham collaborates with leading experts from Verisk to delve into the revolutionary effects...
AI in Fraud Detection with Insurance Knowledge Hub
In the course Understanding and Combatting Insurance Fraud by Insurance Knowledge Hub, you’ll find Matt Gilham talking alongside UK insurance sector counter...
Diary of a Claims Handler With David Scott, HF
Join David, Matt, and Clare Lunn in this engaging podcast as they delve into the fascinating world of counter fraud careers within the insurance sector....
Finding and Fighting Insurance Fraud Assistance Stories and Tom Bool
Join Tom, Matt and other sector fraud subject matter experts as we debate the current threats and response in insurance fraud.AppleCast
Topics we cover
How is insurance fraud changing?
Fraud threats are changing as criminals make greater use of data, digital channels, automation and AI. WHITELK looks at what this means for insurers, fraud teams, customers and controls.
How should insurers use AI in counter-fraud?
AI can support fraud detection and decision-making, but it needs clear governance, explainability, human judgement and a good understanding of operational risk.
Why does customer experience matter in fraud prevention?
Effective fraud control should challenge suspicious activity without creating unnecessary friction for genuine customers. The best approaches consider both fraud outcomes and customer impact.
What does good fraud governance look like?
Good fraud governance gives leaders a clear view of fraud risk, control effectiveness, ownership, escalation and whether the organisation could evidence its response under pressure.
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