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Media Mentions
Diary of a Claims Handler With David Scott, HF
Join David, Matt, and Clare Lunn in this engaging podcast as they delve into the fascinating world of counter fraud careers within the insurance sector....
Finding and Fighting Insurance Fraud Assistance Stories and Tom Bool
Join Tom, Matt and other sector fraud subject matter experts as we debate the current threats and response in insurance fraud.AppleCast
Executive Perspectives: AI and Evolving Technologies in Fraud Detection, with Shift Technology
Join Tom, Matt, and a panel of leading experts in the field of fraud as we engage in a lively debate about the pressing threats currently facing the insurance...
Articles
Diary of a Claims Handler With David Scott, HF
Join David, Matt, and Clare Lunn in this engaging podcast as they delve into the fascinating world of counter fraud careers within the insurance sector....
Finding and Fighting Insurance Fraud Assistance Stories and Tom Bool
Join Tom, Matt and other sector fraud subject matter experts as we debate the current threats and response in insurance fraud.AppleCast
Executive Perspectives: AI and Evolving Technologies in Fraud Detection, with Shift Technology
Join Tom, Matt, and a panel of leading experts in the field of fraud as we engage in a lively debate about the pressing threats currently facing the insurance...
Topics we cover
How is insurance fraud changing?
Fraud threats are changing as criminals make greater use of data, digital channels, automation and AI. WHITELK looks at what this means for insurers, fraud teams, customers and controls.
How should insurers use AI in counter-fraud?
AI can support fraud detection and decision-making, but it needs clear governance, explainability, human judgement and a good understanding of operational risk.
Why does customer experience matter in fraud prevention?
Effective fraud control should challenge suspicious activity without creating unnecessary friction for genuine customers. The best approaches consider both fraud outcomes and customer impact.
What does good fraud governance look like?
Good fraud governance gives leaders a clear view of fraud risk, control effectiveness, ownership, escalation and whether the organisation could evidence its response under pressure.
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