Fraud consulting services
We help organisations improve fraud performance, strengthen controls and make better decisions about strategy, operating models, technology and assurance.
What we help with
Insurance Fraud Consulting
Broad advisory and hands-on support for organisations that need to improve fraud strategy, operating model, controls, workflows, capability or technology direction.
This can be delivered at organisation, business unit, function or team level.
Use this when:
You need experienced fraud leadership to help diagnose the issue, shape the response and support practical improvement.
Fraud Performance Sprint
A focused diagnostic review designed to identify leakage, bottlenecks, control gaps and the priorities most likely to improve fraud performance.
The Sprint provides a clear current-state view, early opportunities, a sequenced roadmap and a practical basis for decision-making.
Use this when:
You suspect performance could be stronger but need a fast, independent view of what to fix first.
Operating Model & Capability
Support to improve fraud operating models, workflows, roles, skills, governance and performance oversight.
This can include workflow redesign, capability assessment, team structure, role clarity, performance measures and improvement planning.
Use this when:
Fraud work is happening, but the model feels fragmented, inconsistent or too dependent on individual effort.
Technology Provider Accelerator
Support for fraud, data and technology firms that want to enter or grow within the insurance market.
This includes insurance sector insight, buyer priorities, proposition refinement, use-case development, proof points, messaging and go-to-market direction.
Use this when:
You have strong technology but need a sharper insurance proposition, clearer buyer story or more credible route to market.
Fraud Risk & Assurance
Independent support to strengthen fraud governance, controls, assurance and response readiness.
This can include fraud governance review, control assessment, assurance reviews, ECCTA readiness support and tabletop exercises to test decision-making under pressure.
Use this when:
You need confidence that fraud risk is properly understood, controlled, evidenced and escalated.
Typical client challenges
- Fraud strategy is unclear, outdated or not landing in practice
- Fraud and claims workflows are fragmented or inefficient
- Governance, controls or assurance are weak, inconsistent or hard to evidence
- Technology decisions need independent challenge or market insight
- Data and AI opportunities are being discussed, but practical use is unclear
- Fraud roles, ownership or capability need strengthening
- Response readiness needs testing or pressure-checking
Why WHITELK
- More than 30 years of fraud risk and counter-fraud experience
- Deep insurance and financial services expertise
- Practical delivery as well as advisory support
- Independent view of fraud operations, controls and technology
- Trusted specialist network available where broader expertise is needed
What good looks like
Lower fraud loss
Clearer priorities, better controls and more effective ways of working help reduce leakage.
Better decisions
Leadership has a stronger view of where risk sits, what to fix first and where to invest.
Stronger controls
Fraud controls are better designed, better understood and easier to evidence.
More capable teams
Teams have clearer roles, stronger skills and more confidence in how to respond.
Greater assurance
Boards and senior leaders have more confidence in fraud governance, readiness and resilience.
Clarity of roadmap
Leaders are clear on strategy, vision and steps to improve
Client feedback
Matt’s combination of true independence and deep understanding of fraud within the insurance industry is exceptional
Highly professional, talented and hugely respected leader. His breadth of knowledge and practical applications of fraud risk management sets Matt apart from his peers
Matt worked with us to better understand how we can provide more value to insurers and is a trusted ally and advisor
Common questions
What does an insurance fraud consultant do?
An insurance fraud consultant helps organisations understand fraud risk, improve fraud strategy, strengthen controls, review operating models, assess technology and build more effective prevention, detection and investigation capability.
When should an insurer review its fraud operating model?
An operating model review is useful when fraud work is backing up, outcomes are inconsistent, controls are hard to evidence, technology is not delivering expected value, or teams lack clear roles and performance measures.
What is a Fraud Performance Sprint?
A Fraud Performance Sprint is a focused diagnostic review that identifies leakage, bottlenecks, control gaps and the priorities most likely to improve fraud performance.
How can technology firms sell more effectively into insurance fraud teams?
Technology firms need to understand insurer buyer priorities, operational pain points, proof requirements, integration issues and the difference between an interesting capability and a proposition that solves a recognised insurance problem.
What does fraud risk and assurance support include?
Fraud risk and assurance support can include reviewing governance, testing controls, assessing fraud risk maturity, checking response readiness and helping leadership understand whether fraud risk is being properly managed and evidenced.
Not sure where to start?
If you are trying to improve fraud maturity but are unsure whether the priority is strategy, controls, technology, assurance or capability, WHITELK can help identify where the real opportunities and gaps sit.